To Our Customers:

You may have noticed that we have been experiencing some technical issues and down times within our customer service phone lines. We’re upgrading our phone systems and training new technical support agents to better serve our most valued customers. We are actively working to resolve customer support issues and have executed several recent fixes.

For questions, contact our original Beretta Customer Service at
1.800.Beretta, select option 4 or contact us via email:
For Firearm Support:
For Non-Firearm Support including ecommerce and web store:

Beretta USA is committed to the highest level of customer support you expect and deserve.



Our goal is to offer exceptional customer service that is both timely and accurate. To do so, we are always looking for ways to expand our reach and communication with our customers as well as adapt to a quickly changing environment.

For this reason, we have expanded our customer touch points service to include phone, email, and chat. You can now log help tickets via our web forms, which will allow us to answer your questions and support your service needs efficiently.


At Beretta, we seek to offer you exceptional customer service. Whether you are looking to service your firearm or check the status of a return, you will find all the information you need through contacting our dedicated service teams.

Firearm Support for
Dealers or Consumers

Set up or check the status of a service order request or log a specific firearm issue that you need assistance with. Our tech support team will review your ticket and contact you with the best resolution.


Non-Firearm Support for
Dealers or Consumers

Please use the following form if you would like assistance with a new or existing order for non-firearm products found on our website. One of our customer service agents will receive and respond to your ticket as soon as possible.


General Support

If you have a question about any Beretta related products or services, please let us know how we can help. Your question(s) will be routed to a specialist with the expertise needed to assist you.


Dealer Sales Support

If you are a dealer, would like to become a dealer, or have any dealer sales questions, you may submit your questions using the link below. Please note you will be required to submit your FFL and store location information.