Our goal is to offer exceptional customer service that is both timely and accurate. To do so, we are always looking for ways to expand our reach and communication with our customers as well as adapt to a quickly changing environment.

For this reason, we have expanded our customer touch points service to include phone, email, and chat. You can now log help tickets via our web forms, which will allow us to answer your questions and support your service needs efficiently.


At Beretta, we seek to offer you exceptional customer service. Whether you are looking to service your firearm or check the status of a return, you will find all the information you need through contacting our dedicated service teams.

Check Repair Status

If you have submitted your firearm for repair to the Accokeek Service Center, click below to check the repair status of your firearm.


Firearm Support for
Dealers or Consumers

Set up or check the status of a service order request or log a specific firearm issue that you need assistance with. Our tech support team will review your ticket and contact you with the best resolution.


General Support

If you have a question about any Beretta related products or services, please let us know how we can help. Your question(s) will be routed to a specialist with the expertise needed to assist you.


Serial Number Lookup

Looking for more information on a specific serial number? Our serial number lookup will give you the model, sku and manufacturing date of any firearm that was imported or manufactured by Beretta USA.