Returns and Refunds
If you purchased your item on or before October 20, 2023, please contact our customer support team at 1-800-BERETTA or firstname.lastname@example.org to process your return.
Please have your original order number and return item details ready.
Our customer service team will promptly initiate the return process by issuing you a return label for your items
At Beretta U.S.A., we are dedicated to ensuring your satisfaction and providing you with the best shopping experience possible. We value your happiness with your purchase; however, we have made some updates to our returns policy to better serve you.
Effective immediately, our returns policy is as follows:
Return Window: You have a 90-day window from the date of purchase to return items bought from the Beretta mail order catalog or beretta.com/en_us for a full refund, with the exception of shipping charges. Your refund will be issued based on the original payment method.
No Exchanges: Please note that we no longer accept exchanges for any items. You must first make the return and then make a fresh purchase. We apologize for any inconvenience this may cause.
Exceptions to our standard return policy:
Optics and Lasers: These items are covered by the manufacturer's warranty and should be returned directly to the manufacturer.
Muzzle-loading guns: Covered under a limited 1-year warranty, provided they have not been altered in any way.
Stocks and barrels that have been fitted to a firearm are not returnable.
Initiating a Return:
Please be aware that you cannot cancel your order once it has been placed. If you wish to return a purchased item, you must initiate the return process after receiving your ordered item.
To initiate a return, please follow these steps:
- Visit "Track Your Order" page and provide your order number and email address.
- After locating your order, initiate the return and print a shipping label.
- Once you have printed the label, affix it to the outside of the box you are returning and get in touch with the designated courier to arrange a pickup.
BERETTA Attention: Returns Processing
9500 Crossroads Parkway Fredericksburg, VA 22408